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Company Registered Name: Commonhold and Leasehold Experts Limited (“CLE”)
Company Registration Number: 11296030
Registered office: Cwm Clyd Farm, Ystradowen, SA9 2XY
Jurisdiction: England & Wales
VAT Registration Number: 294950068
Solicitors Regulation Authority: www.sra.org.uk
Solicitors Regulation Authority Number: 648157
Directors: Mari Knowles
The use of the word “director” is used to refer to any registered director at Companies House or alternatively any employee or consultant with equivalent qualifications.
We firmly believe in supporting our community in a number of different ways. Our objectives are to use our skills and expertise to support our local community and the wider community through our pro bono service. We regularly attend and support charitable events both locally and nationally. We are also committed to ensuring that our activities are environmentally friendly and operate a “paperless” office. We outsource many of our business needs, therefore supporting other businesses. We operate a strict diversity policy.
Due to the size of our firm, we do not publish our diversity data.
If you would like to work for us, please contact us on mknowles@commonlease.co.uk.
The appointment of the firm to act for you in connection with any matter will be upon the terms set out in our Terms of Business, which will be provided to all new clients at the outset of our retainer.
We are required to obtain compulsory professional indemnity insurance, which we will maintain at all times. For information regarding our professional indemnity insurance, please contact us.
We are not authorised to provide any services other than the provision of legal services. However, we may in certain circumstances be able offer limited financial advice if that advice is incidental to the legal services we are providing. Whilst we are not authorised by the Financial Conduct Authority under the Financial Services and Markets Act 2000, the retainer with the Law Society allows us to provide this advice in certain situations.
We will do our best to ensure that you receive a high standard of service and advice from us at all times. If you are unhappy about any aspect of our service, you have the right to raise a complaint. Please email advice@commonlease.co.uk or call 01273 839 555 (option 1) and we will provide you with a copy of our complaints procedure.
Once you have received the complaints procedure, please contact us in writing or by telephone with details of your complaint. In the first instance, your complaint should be addressed to the person dealing with your file. If you do not feel comfortable doing so, please address your complaint to Mari Knowles. Upon receipt of your complaint, we will investigate the matter before providing you with a written response, setting out our findings and the outcome of your complaint. If you are still unhappy, we will then refer the matter to one of the directors who will review and investigate. The director will then write to you setting out the findings and outcome of your complaint.
If we are unable to resolve the complaint internally, you are entitled to complain to the Legal Ombudsman:
The Legal Ombudsman
PO Box 6167 Slough SL1 0EH
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk
0300 555 0333
The time limit for bringing a complaint is one year from the date of either the act or omission being complained about or when you should have realised that there was cause for complaint. The Legal Ombudsman has discretion to accept out-of-time complaints in circumstances where it deems it fair and reasonable to do so. Full details on how to make a complaint are set out on their website.
If your complaint concerns an invoice raised by this firm, you may also have the right to apply to court for an assessment of that bill pursuant to Part III of the Solicitors Act 1974.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You should raise your concerns with the Solicitors Regulation Authority www.sra.org.uk.
We use our reasonable endeavours to make sure that the information contained on our site is accurate. If there are any errors or omissions, we will address these as soon as we can upon being notified of the same. For the avoidance of doubt nothing on this website constitutes legal advice and we disclaim any liability should you rely on it. We would urge you to obtain advice on the facts of your specific case.
If you would like to use our site on your own site or to reference it by way of a link, please notify us in advance. Our site should not be used in a manner that may cause harm to our reputation or as a tool to publish any material that may be defamatory or abusive or that might infringe the intellectual property rights of others. You should also use all reasonable care and skill to ensure that the material does not contain any viruses, corrupted files or other software that may cause harm. Should our site be used without our consent we will request the link’s removal and may commence legal action for doing so. Please note that we regularly make changes to this site and we will require any links to be updated.
We may from time to time provide links to third party websites on our website, which are provided for your reference and convenience only. These links do not in any way imply our support for that website, nor do we accept any liability for the content of that website.
Nothing on this site constitutes a retainer with our firm as our site is for information purposes only concerning the services that we provide. Should you wish to retain our services, please contact us and we will send you formal terms of business if we are able to act for you. We reserve the right to refuse to act for you in line with our regulatory requirements.
The content of our site is protected by our copyright and database rights, which belong to Commonhold and Leasehold Experts Limited. We prohibit use of any content on our site to be used for commercial purposes without our express written and prior consent.
We have a privacy policy which sets out details of how we use information we hold about you. Should you wish to see a copy of our privacy policy please contact us.